Total Pc Helpdesk provides this site and related services subject to your compliance with the terms and conditions set below. Please read the following information carefully. By using this site, you agree to these Terms of Use.

In no event shall Total Pc Helpdesk be liable for any damages, including, without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with our site or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line or system failure regardless of Total Pc Helpdesk and/or its representatives being advised of the possibility of such damages, losses or expenses.

Although Total Pc Helpdesk attempts to ensure the integrity and accuracy of the site and its content, we can make no guarantees. It is possible that the site could include inaccuracies or errors, and that unauthorized additions, deletions and alterations could be made to the site by third parties. In the event that an inaccuracy arises, please inform Total Pc Helpdesk in order that it can be corrected.

Links to other Internet resources from this are used at your risk. The content, opinions expressed, and other links provided by these resources are not the responsibility of Total Pc Helpdesk and therefore we cannot be held responsible.

TERMS OF SERVICE

By purchasing the Support Plans you are indicating your agreement to be bound by the following Terms of Service:

1. Availability of Services

a).  totalpchelpdesk.com telephone support services and online or onsite technical support services and products (collectively, the "Support Plan") are available only to one (1) registered user (each, a "Member") for one (1) or more computer systems subject to the Member contacting Total Pc Helpdesk.
b). Support Plans are a collection of one (1) or more support sessions which is a term used by Total Pc Helpdesk to identify the time provided for all telephone support services and online or onsite technical support services. Each session is a period of time which consists of up to fifteen (15) minutes.
c). Online PC Support services can only be provided to Members who have available support sessions on the account. All additional sessions required to complete any support service must be purchased on the Member’s account prior to completion.

2. Supported Technology

The Support Plans include online support services and telephone or onsite technical support services for all Microsoft platforms, devices, operating systems, applications and other items listed on the totalpchelpdesk.com website. As new computer technology becomes generally available, totalpchelpdesk.com will use its best efforts to support such technology also.

3. totalpchelpdesk.com Responsibilities

totalpchelpdesk.com will use its best efforts to resolve Members' computer technical problems.. totalpchelpdesk.com will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online or onsite response times may be delayed due to research and inquiries, as may be necessary. totalpchelpdesk.com live or online or onsite technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and totalpchelpdesk.com responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephone or online or onsite support. totalpchelpdesk.com has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.

4. Member's Responsibilities

Member is responsible for providing totalpchelpdesk.com with complete information concerning each Computer System. Prior to seeking technical support, Member is solely responsible for adequate protection and backup of Member's data, software and/or hardware. Member shall not provide Member's password to any third person or permit its use by any third person. Member understands and acknowledges that neither totalpchelpdesk.com nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by Online PC Support.co.uk..

5. Repair Services and Parts Replacement

Repair Services and Parts Replacement can be provided where necessary. All costs are the responsibility of the Member and appropriate parts and services are supplied with a warranty of 30 days after the effective date of purchase or work carried out.

6. Optional Services

Optional onsite services for software, hardware, installations, training, and other support services outside the scope of the standard Support Plan are available on an hourly basis. Additional service charges will apply for an onsite support visit and will be quoted on a case-by-case basis.

7. Third-Party Link and Content Disclaimer

Links contained in the totalpchelpdesk.com website may cause a user to leave the totalpchelpdesk.com website. Such linked websites are not under the control of totalpchelpdesk.com and totalpchelpdesk.com is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. totalpchelpdesk.com provides these links from the totalpchelpdesk.com website only as a convenience, and the inclusion of any link does not imply any endorsement by totalpchelpdesk.com of the website or any of its contents. All users use materials and information in third-party websites at their own risk.

8. Totalpchelpdesk.com Privacy Policy; Third-Party Privacy Practices

All use of the Support Plans and the totalpchelpdesk.com website is subject to totalpchelpdesk.com's Privacy Policy. Although totalpchelpdesk.com promotes responsible privacy policies, totalpchelpdesk.com cannot control or be responsible for the privacy practices of third-party websites or service providers to which the totalpchelpdesk.com website contains links, or for the privacy practices of providers of software or other repair services or products that are available from the totalpchelpdesk.com website.

9. Renewal and Cancellation

Each totalpchelpdesk.com Support Plan allows sessions to remain active on the Member’s account for a period of 12 months from purchase and will need to be renewed when all sessions have been used on the Member’s account. Member’s can purchase Support Plans via totalpchelpdesk.com website or by telephone on 08456 430 570. Refunds will not be given for cancelled Support Plans.

10. Memberships Non-Transferable

totalpchelpdesk.com Support Plans, and all rights of Members to receive Membership Services, are non-transferable.

11. NO WARRANTIES

totalpchelpdesk.com SUPPORT PLANS, THE totalpchelpdesk.com WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE totalpchelpdesk.com WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY totalpchelpdesk.com AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. totalpchelpdesk.com ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE MEMBERSHIP SERVICES, THE totalpchelpdesk.com WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFENCED OR LINKED TO IN THE totalpchelpdesk.com WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY totalpchelpdesk.com OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.

12. LIMITATION OF LIABILITY

IN NO EVENT SHALL totalpchelpdesk.com BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE totalpchelpdesk.com WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ASK DR. TECH WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY totalpchelpdesk.com OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Force Majeure

In the event totalpchelpdesk.com's delivery of the Support Plan is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond totalpchelpdesk.com’s reasonable control, then totalpchelpdesk.com shall be excused from such delivery to the extent that it is delayed or prevented by such cause.

14. Modifications to Terms of Service

totalpchelpdesk.com reserves the right to amend the Terms of Service that govern use of the Support Plans and the totalpchelpdesk.com website at any time by (a) posting a revised version of the Terms of Service on the totalpchelpdesk.com website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to Online PC Support.co.uk. Member is responsible for regularly reviewing the totalpchelpdesk.com website to be notified of any amendments to the Terms of Service. Member's continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.

15. Fair Usage Policy; Suspension or Termination of Web & Email Services

Though totalpchelpdesk.com has set no fixed limit on the amount of data transfer or storage limits on its Web & Email Hosting Services, each Member's use of the Hosting Services is subject to totalpchelpdesk.com’s "fair use" policy. Under this policy, if at any time, in totalpchelpdesk.com’s sole discretion, Member's use exceeds the level of use reasonably expected from someone using the Web & Email Hosting for individual use or for business use, then totalpchelpdesk.com reserves the right to suspend or terminate Member's Hosting Services. In addition, totalpchelpdesk.com reserves the right to suspend or terminate any Hosting Services of any Member that Online PC Support.co.uk, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Member, or (c) for any anything that is not within its intended use.

16. General

In addition to the Terms of Service, Member agrees to be bound by the Privacy Policy and all other legal notices contained on the totalpchelpdesk.com website, which collectively constitute the entire agreement between Member and Online PC Support.co.uk. totalpchelpdesk.com and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies and prices described in their websites at any time without notice. English law will govern any action related to the Terms of Service, without regard to conflict of law principles. The Terms of Service shall be construed as if it was executed and performed in England. Any cause of action by a Member or other viewer of this website must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred. If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. totalpchelpdesk.com’s failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The totalpchelpdesk.com website is available internationally and may contain references to totalpchelpdesk.com products, services, and programs that are not available in a viewer's country. These references do not imply that totalpchelpdesk.com intends to make such products, services, or programs available in such country.

The Annual Subscription Support Plans requires a twelve month commitment. The Half-yearly Subscription Plans requires a six month commitment. Similarly, Quarterly Subscription Plans requires a three month commitment. If the customer feels that the technical support provided has not resolved the issue a refund Claim can always be initiated by the customer.
Subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if:

a) The earlier reported problem reoccurs within 5 days, or

b) If the tech was unable to resolve the problem within 3 working days and a refund request based on that instance is made within 48 hours after completion of the technical support session.

However, TOTAL PC HELP DESK reserves the right to request additional information from you. if TOTAL PC HELP DESK reasonably believes that such a refund request is abusive and indicative of fraudulent and foul means. In case of all fraudulent requests, TOTAL PC HELP DESK would seek to notify this to proper authorities and take appropriate legal action thereon, if need be.

The refund process usually takes 2 weeks and at times would take one month to forty-five days during high season from the date of the actual charge.